URGENT Need Business System Analyst

Please send matching profiles to sam@dwlabs.com

Hello Associates,

Hope you are doing great.

Please let me know if you have any suitable profile for the below position

Job Title: Business System Analyst

Job Location: Phoenix, AZ

Duration: 6+ Months Contract

Rate: DOE

Required Skills: 

Have Cisco UCCE or other Contact Center experience

Strive to achieve and maintain a solid understanding of the business environment as a whole, including business practices, processes and strategy

Define and analyze the current state of technology

Analyze and define the impact to the systems environment

Perform user experience design and specifications

Design validation, static and dynamic modeling and solution analysis

Design activities on assigned projects

Demonstrate a solid understanding of the IT environment as a whole, including information flows, applications and infrastructure, and IT solution roadmaps

Demonstrate the ability to manage requirements volatility, integrity and continuity via change management and reprioritization

Demonstrate the ability to use structured and disciplined approaches to solving technical problems

Demonstrate the ability to meet deadlines, deliver quality product, provide detailed documentation, multitask, and work effectively independently and with others

Be a team player with a positive attitude, enthusiasm, initiative, and self-motivation

Have knowledge and experience with analyzing business information, requirements gathering, data analysis, functional specifications, application design, testing, and implementation

Possess strong interpersonal, leadership, negotiation, and written communication skills

Have knowledge and experience with Business Process Modeling

Have knowledge and experience with ITIL

3 years experience as Business Analyst, extensive hands on experience with requirements documentation, facilitating and interviewing techniques to extract and validate user requirements.

3 years experience as Systems Analyst, extensive hands on experience with Requirements, Design, Construction, Testing, and Implementation phases of software development (full Software Development Life Cycle Experience). 

Prefer 2-3 years experience with VoIP Contact Center experience 

Desired Skills

CISCO UCCE, CVP, ICM Scripting, Voice Mail scripting

Thanks & Regards...

Sam/// Technical Recruiter///Dwlabs Inc 

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