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Hi Friends………
Project Description: Embarking upon a SAP CRM upgrade from Version 5 to 7.
Project duration: is approximately 9 months.
Start Date: Beginning of June 2012.
Position Duration: Initially 6 months then rolling 3 months
Location: Atlanta, GA.
Experience:
§ Minimum of 5 years' experience in CRM.
§ At least 4 implementations of SAP CRM where;
o one upgrading either CRM 2007 or version 7 either as Team Leader or Configuration consultant.
o one end to end implementation in V5, 2007 or version 7 where role was that of CRM configuration consultant within CRM interaction center.
§ Configuration of Help Desk stream preferable within
o Local government (preferred)
o Helpdesk including I.T.
§ SAP Certification would be advantageous.
§ Upgrade knowledge of CRM Enhancement Pack 1 and 2 would be advantageous
§ Microsoft Office Products – Word , Excel and Visio
§ Telephony Integration Configuration/Knowledge would be beneficial
Responsibilities:
§ Responsible for the objectives and deliverables of the Configuration Stream.
Tasks:
§ Assisting Stream Leader in the Blueprinting sessions in accordance with the BPML and documenting accordingly.
§ Configuration of the SAP CRM system to align with the To-BE processes as defined in the BPML.
§ Liaise with Security resource in defining the Business and PFCG role to consider the business requirements around the stream.
§ Definition of final processes, calculation and parameterization of the associated Business Processes.
§ Performance of feasibility studies / solution reviews.
§ Ensure all Configuration Documentation is aligned with G.C. Standards and updated in a timely manner as requested by the project manager within Solution Manager.
§ Understands and ensures that quality standards are met when documenting process flows and suggest improvements where appropriate during the Blueprinting and Realization phases.
§ Optimal resource allocation to consider time and budget.
§ Experience with SAP CRM analysis, design, and documentation (Functional and Technical Specifications)skills.
§ Recording Configuration and Process Steps via RWD.
§ Assist in the various testing phases including Unit Testing and User Acceptance Testing
§ Able to present thoughts, process and ideas verbally and through documentation within Solution manager.
§ Communicate with the development team in converting business requirements into RICEFW's
Hands-on Experience Required:
§ Understanding at the Configuration level of Help Desk Master and Transaction Data including
o Organizational Model
o Product Master (used within service as a vehicle for escalations)
o Business Partner – Master Data / Search optimization /Data Exchange with ECC
o Service Requests and Confirmations
o Activity Management
§ Web Gui configuration based on Help Desk centric Business Roles
§ Action and Date Profiles linked to transaction types
§ Knowledge Articles configuration experience would be advantageous
§ Reporting including saved searches, transaction analyser and liaising with Business Warehouse consultant in defining reporting needs.
§ Detailed knowledge of configuring the IC Web Client including
o Personalization
o Roles management
o Alerts Modeler
o Transaction Launcher & Navigation Bar
o Agent Inbox
§ Communicating with Developers in the areas of
§ Screen Enhancements
§ BOL / GENIL
§ Easy Enhancement Workbench
*Resume should clearly indicate experience and components the candidate performed in the Hands-On section.
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