PLEASE SEND PROFILES TO: NDUVALLA@MATRIXONWEB.COM
Hi Friends…………
Project Description: Embarking upon a SAP CRM upgrade from Version 5 to 7.
Project duration: is approximately 9 months.
Start Date: End of June 2012
Position Duration: Initially 3 months then rolling 3 months
Location: Atlanta, GA.
Experience:
§ Minimum of 5 years' experience in CRM.
§ At least 3 end-to-end upgrades of SAP CRM utilizing SAP CRM; one in either CRM 2007 or version 7 where role was that of CRM Service development consultant.
§ Knowledge of standard industry processes within Help Desk stream preferable within
o Government (preferred )
o Helpdesk including I.T.
§ Hands-on with CRM development for one or more modules within CRM Customer Service
§ SAP Certification would be advantageous.
Responsibilities:
• Responsible for the objectives and deliverables of the Development Stream.
Tasks:
§ Development of RICEFWs and Functional Specifications
o Develop technical specification documentation
o Development of the actual RICEFW objects in a timely manner to a defined level of quality
§ Assist the stream in resolving issues with development of the above at various stages of the testing from Unit to Regression.
§ Able to present thoughts, process and ideas verbally and through documentation within Solution manager.
§ Strong analytical & problem-solving skills within the SAP debugging toolset
Hands-on Experience Required:
§ General
o Action Framework - PPF
o Internet Transaction Server, assist the configuration team when required (beneficial)
o CTI exposure (beneficial)
o Understanding at Development level Help Desk Master &Transaction Data objects including
§ Organization / Business Partner / Products /Address Management
§ Activities, Service Requests and Confirmations
§ Development Tools
o BOL / GENIL
o Easy Enhancement Workbench
o Application Enhancement Tool (A.E.T.)
§ BADIs
o Porting of BADI from different versions of SAP CRM.
§ Middleware
o Experience with ECC to CRM Middleware and debugging.
o Strong knowledge and experience in:
§ Initial and Delta loading
§ Sites, Subscriptions, Publications
§ Replication Objects
§ Bdocs Modeling
§ Queue creation and monitoring
§ SAP Business Workflow
o Enhancing current and developing new workflows & assist in testing
o Inbound and Outbound Email handling via Agent Inbox
§ Web User Interface
o Developing and enhancing the Web UI.
o Well-versed in the use of Component Workbench
o ABAP WebDynpro /BSPs
§ Web services, SOAP, XML and SOA
§ Reporting
o Smart forms ( creation and enhancements)
o SAP Query
*Resume should clearly indicate experience and components the candidate performed.
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